I map and model patterns amongst your stakeholders, the market and wider society to identify pressures and opportunities: helping you differentiate and improve your competitive advantage.

I find out where customers currently get value, as well as where and how we can add to it. This helps us build exceptional experiences which improve engagement, satisfaction and loyalty.

I help you streamline your back of house processes and tech to deliver those experiences effectively: finding opportunities for increased efficiency and richer customer insights.

I help you understand and build your brand: creating guidelines around what you and your customers value and designing digital/physical materials that foster trust, satisfaction and loyalty.